Customer Service and IT Outreach Specialist with proven experience in client engagement, cold calling, and administrative support across tech-driven environments. Skilled in building relationships, explaining IT services, and maintaining professionalism under pressure. Adept at managing communications across multiple channels, aligning outreach with brand standards, and supporting recruitment and marketing teams to achieve business growth. Tech-savvy with Microsoft technologies, Google Workspace, and collaboration platforms, with a strong foundation in IT and cybersecurity.