Peter Barasa

IT & Internet > Applied Technology

I am an ICT Support Specialist with over four years of experience providing comprehensive technical support within the virtual assistant industry, where I currently serve as the go-to technology troubleshooter for a distributed team of over 100 remote assistants and their diverse clients across multiple time zones. My expertise spans the full spectrum of IT support—from diagnosing complex hardware failures and resolving persistent software glitches to configuring secure VPN connections, managing cloud-based infrastructure on platforms like AWS and Google Workspace, and implementing robust cybersecurity protocols including multi-factor authentication and regular security audits. I pride myself on my ability to translate technical jargon into plain language, ensuring that even the least tech-savvy team members feel supported and empowered. Beyond reactive troubleshooting, I proactively monitor system performance, manage user access and permissions through Active Directory, and maintain detailed documentation to streamline future issue resolution. I am currently seeking a challenging full-time or contract role where I can leverage my technical skills, remote support experience, and passion for cybersecurity to help a forward-thinking organization maintain seamless operations and protect its digital assets.